FAQ

Browse F.A.Q. Topics

General

  • Storing Your Treats

    All of our packaged treats are very shelf stable and will last for a long time at room temperature without exposure to heat, sun, and moisture. If you go through a bag of treats as fast as we do here, then storing your treats in the cupboard will be ideal. If you have lots of treats on hand and they might last a little longer, we suggest the fridge or freezer for optimal longevity.

    Still not sure? Throw them in the freezer!!!

    Did you know? The top of your refrigerator can get very warm so we don’t suggest keeping your treats up there!

    Did you know? Storing your treats in a cupboard above where you boil your kettle or a pot of water may cause steam moisture to collect on the treats and reduce their shelf life significantly!

  • How many treats are in the bag(s)?

    Due to the varying sizes of the treats (after all, we don’t all wear the same size shoes!) the number of treats is not the same in every bag. Here are some approximations for your reference.

    50g rabbit ears approx. 15 pcs.

    200g duck feet approx. 14 pcs.

    150g chicken feet approx. 12 pcs.

  • Where do you ship to?

    We currently ship our products to Canada and the USA only.

    Canadian customers click here!   canada-icon

    US customers click here!  usa-icon

     

    2017 Canadian Holiday shipping dates

    Monday May 22, 2017 – Happy Birthday to the Queen!

    Friday June 30 & Monday July 3 – Happy 150th Canada!

    Monday August 7 – civic holiday

    Monday September 4 – Labour Day

    Monday October 9 – Happy Thanksgiving

    December 19th – last day for shipping until January 3, 2018! Merry Christmas!

    Orders can still be placed during this time and will be filled in the order they are received.

    2017  US Holiday shipping dates

    Monday July 3 & Tuesday July 4 – Happy Birthday USA!

    Monday September 4 – Labour Day

    Thursday November 21 & Friday November 22 – Happy Thanksgiving!

    December 19th – last day for shipping until January 3, 2018! Merry Christmas!

    Orders can still be placed during this time and will be filled in the order they are received.

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  • What methods of Payment do you accept?

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    USA & Canadian CUSTOMERS:

    We accept PayPal – you can pay using your credit card by choosing PayPal.

  • Are your products made in China?

    No! All of our products are made with 100% human grade Canadian meats!

  • Shipping

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    CANADIAN & US CUSTOMERS

    Shipping is always free on orders over $135 (before taxes & shipping, after discounts). Orders under $135 will be charged $12 flat shipping.

    Orders typically ship within 48 hours of receiving payment. Holiday seasons and deep discount specials may delay shipping.

    Parcels are shipped using Canada Post (Canadian customers) and USPS or FedEx (US customers) and will have a tracking # attached.  Your tracking number will be in your PayPal transaction information once your order has shipped. Due to volume of orders, we do not notify you of tracking numbers unless you request it – please check your PayPal transaction.

    Shipping times will vary depending on your location. Note that during the hot months, we generally will not ship  orders on Friday to prevent packages from sitting in shipping warehouses over the weekend.